--- title: "How dymi Star Sand Top-Up Works: A Complete Guide" description: "Learn what star sand is on dymi, how to buy it via third-party providers, and what to do if your top-up doesn't arrive." published_at: "2026-07-30T05:42:14.644Z" updated_at: "2026-07-30T05:42:14.644Z" lang: "en" section: "product_guide" tags: "" target_question: "" canonical: "https://dymi.ai/en/blog/dymi-star-sand-top-up-guide" source: "https://dymi.ai/en/blog/dymi-star-sand-top-up-guide.md" --- # How dymi Star Sand Top-Up Works: A Complete Guide > Learn what star sand is on dymi, how to buy it via third-party providers, and what to do if your top-up doesn't arrive. If you've been enjoying conversations on dymi, you may have encountered star sand — the in-app currency that powers your chats. This guide explains what star sand is, how to top up, and what to do if something goes wrong with your purchase. ## What is star sand on dymi? Star sand is the internal currency used on dymi. When you run out of hearts (the free chat credits you start with), you can use star sand to continue talking with your AI companions. Think of star sand as fuel for your conversations — it keeps the connection alive without interrupting your experience. Star sand is separate from hearts. Hearts are given to you for free when you start, while star sand is purchased. You can buy star sand at any time, and it stays in your account until you use it. There is no expiration, so you can stock up whenever it is convenient. ## How to buy star sand Buying star sand on dymi is straightforward. Here is how: 1. Open the dymi app or go to dymi.ai on your browser. 2. Look for the top-up or purchase option — usually a button labeled "Get Star Sand" or a similar prompt inside your profile or settings. 3. Choose the amount of star sand you want. dymi offers several packages, but the exact prices vary and are shown at the time of purchase. 4. Select your payment method. dymi uses third-party payment providers to process all transactions. This means your card details or other payment information are handled securely by those providers, not by dymi directly. 5. Confirm your purchase. After successful payment, star sand should be added to your account immediately. Payments are processed by trusted third-party services. dymi never stores your full payment details. This keeps your financial information safe. ## Can I top up without signing up? You can try dymi for free without signing up. However, to buy star sand, you will need to create an account. This is necessary because the star sand needs to be linked to your profile so it does not get lost. Signing up is quick and free — you just need an email address or a social login. ## What happens if my top-up does not arrive? Sometimes a top-up may not appear in your account right away. This can happen due to network issues, payment provider delays, or a temporary glitch. Do not worry — most cases are resolved quickly. First, check your order status. After making a payment, you should receive a confirmation from the payment provider (like a receipt or an order number). If you have that, the payment likely went through. Then, log out of dymi and log back in. This often refreshes your star sand balance. If the star sand still does not show up after a few minutes, the next step is to contact dymi support. The best way to do this is through the in-app feedback or report entry system. Here is how: - Open the app or website and go to your settings or profile. - Look for a "Feedback", "Report", or "Contact Support" option. - Describe your issue clearly: include your username, the amount you purchased, the date and time, and any receipt or order number you received from the payment provider. - Submit the report. The dymi team will review your case and help you get your star sand. Always include as much detail as possible to speed up the process. ## Important tips for a smooth top-up - **Use a stable internet connection** when making a purchase to avoid interruptions. - **Keep your payment receipt** — it is your proof of purchase. - **Do not double-click the buy button** if the page seems slow. Wait for the confirmation. - **Only buy through the official dymi app or website** to avoid scams. ## What if I need a refund? Refund policies are handled according to the terms of service. If you believe you are entitled to a refund, contact support through the in-app feedback system. They will guide you based on the specific situation. ## Start your journey on dymi Star sand top-ups are designed to be simple and secure. Whether you are topping up for the first time or the hundredth, the process stays the same. If you ever run into trouble, the in-app support channel is your direct line to help. Ready to build lasting relationships with your AI companions? Visit [dymi.ai](https://dymi.ai) and start your free experience today — no sign-up required to begin chatting.